Help Centre

• We deliver on Mondays and Thursdays
• We offer pickup times on Mondays and Thursdays in Halifax and Dartmouth
• We can cater to some dietary restrictions, but not all. 
• We don't have a phone number, but you can reach us via our chat app on our website or by email at hello@trysaute.com
• You can manage your own account online by clicking here
• We ship all frozen foods overnight across Nova Scotia, and any non-meat frozen items to New Brunswick and Prince Edward Island. 
  
• Not home during delivery? You can choose a pick up location or put a cooler on your doorstep for us! Don't have one? Shop here.

Order by Friday at midnight for Monday pickup or delivery

Order by Monday at midnight for Thursday pickup or delivery

Please note that Sauté has cutoff days and times. This means that you must place your order on or before the days highlighted above in order to receive your order by the designated delivery day. 

If you miss the cutoff day, your order will be bumped to the following delivery day. For example, if you order on Saturday (missing Friday's cutoff), your order will not be ready for Monday but will be for Thursday. Similarly, if you order on Tuesday, (missing Monday's cutoff) your order will not be ready by Thursday but will be by the following Monday.

Deliveries outside of our highlighted zones will arrive on Tuesdays and Fridays

Nova Scotia Heritage Day -  February 17th: Closed - deliveries will arrive on Tuesday, February 18th

Canada Day - July 1st: Closed - deliveries will arrive on Thursday, July 2nd

Labour Day - September 7th: Closed - deliveries will arrive on Tuesday, September 8th

Christmas Day - December 25th: Closed

Free - Pickup at Sauté, 5781 Charles St., Studio 2, Halifax

$5 - Pickup at Dartmouth Crossing at Take It Outside

$4 - Halifax Peninsula  & Downtown Dartmouth (Orange Zone)

$10 - Bedford, Clayton Park, Dartmouth, Cole Harbour (Green Zone)

$15 - Fall River, Lwr. Sackville, Timberlea, Cow Bay, North Preston (Blue Zone)

$15 - Nova Scotia, New Brunswick, Prince Edward Island (Overnight Delivery)

Deliveries arrive on Mondays and Thursdays between 10:30 AM and 3 PM.

Deliveries outside of the highlighted zones above are delivered overnight and arrive on Tuesdays and Fridays between 9 AM and 5 PM. 

Deliveries to Take It Outside at Dartmouth Crossing are available for pickup between 3 pm and 7 pm Mondays and Thursdays.

We can ship all frozen goods across Nova Scotia, and all vegetarian meals, snacks, and drinks to New Brunswick and Prince Edward Island.

If you're within the highlighted delivery zones, your food will arrive at your front door in a branded, brown paper bag. Your food will not be insulated at time of arrival so we recommend that you leave a cooler out in plain sight for our courier companies. 

If you're located outside of the highlighted delivery zones, your food will arrive via FedEx at your front door in a styrofoam insulated box that will keep your food cold for 4-6 hours. 

No problem! We recommend leaving a cooler outside your door for our drivers. If that's not possible, please choose from one of our pick-up options or arrange delivery to your place of work. 

Halifax:

Creative Crossing at 5781 Charles Street, Studio 2 between 12–5pm on Mondays and Thursdays.

Daily Grind Art Bar, 1479 Birmingham St, 3-7pm on Mondays and Thursdays*

Dartmouth:

Take It Outside, 196 Hector Gate, Dartmouth Crossing, between 3-7pm on Mondays and Thursdays*

*Please confirm cafe hours for holiday notices
**Take It Outside is open until 9 pm for parts of the year, but we recommend showing up by 7 pm. 

Sauté is closed on statutory holidays and will bump orders one day to accommodate the change. 

Simply send us an email at Hello@TrySaute.com and we'll take care of you.

If you want to place an order for delivery or pickup on a specific date or dates, please add this to the Notes section during checkout and please email Hello@trysaute.com to confirm. 

For best results, defrost meals completely, then place in oven at 350F for approximately 30 minutes or in microwave on high until food reaches an internal temperature of 165F. 

The bottom (black) portion of our frozen dinner packaging is microwave and oven friendly, the clear lid is not.

Note: Our fresh packaging is not oven friendly.

Dinners and lunches are microwave friendly. All food is pre-cooked and only requires reheating. 

Alternatively, remove your meals from the containers and place in an oven-safe dish. Reheat in oven until food is warm throughout.

Fresh Food

The average macro nutrients we aim for on our fresh menu is as follows:

30g Protein
14g Fat
55g Net Carbs
550 Net Calories

Frozen Food

View our nutritional info by clicking here

Yes, we do for our frozen items. Please take a look by clicking here.

Our fresh products are designed to be consumed within three days of receiving them, although our customers tell us they can last for one or two days longer. It's our recommendation to eat meals within three days. 

The vast majority of our plans are chef's choice or pre-set at the moment. To see what's on our menus, please visit the Menu tab in our top navigation bar. 

In 2019 we will be introducing the option to choose specific meals off of a menu - stay tuned!

Yes, we do! However, we cook with ingredients that contain gluten in our kitchen.

We offer vegetarian options, but not vegan. Visit our friends at EnVie for vegan dinners!

The vast majority of our food is dairy free. If you wish to not have dairy in your food, please leave a note in the Notes section during checkout.

Of course! When you sign up for Sauté, we have a page that allows you to enter your dietary preferences. If there’s an allergy that isn’t listed on our site, get in touch with us as we may be able to accommodate.

When ordering soups, smoothies or bone broth, we offer .50 cents per bottle return in increments of 6.

Your Sauté gift card will come with a code that can be applied during checkout under the Coupon/Gift Card field. Simply enter that code and your Shopping Cart balance will update. 

Gift cards can be used for multiple purchases and the balance will update accordingly.

Note: Gift cards can't be applied to subscription products due to a limitation with our website. They can only be applied to products that allow one-time purchases. If you wish to purchase a subscription item for someone, you do have an option:

Creative Workaround - Purchase a subscription as you would for yourself, but enter the gift recipients address under Shipping Details during checkout. This will allow you to pay for a gift without the recipients' involvement. If you create an account during checkout, use a password that you can share with the recipient so that they can make changes to their dietary and delivery preferences. 

After you have ordered your gift card online, you will automatically receive a code via email within a few minutes. If you wish to have something to print, you can download a certificate below or pick one up at our kitchen in the afternoons on Mondays and Thursdays!

1. Order from our catering menu here
2. Click through to order at the bottom of the page
3. Complete checkout, and we'll confirm your order before anything is finalized.
4. We deliver meals fresh and always on time!

Please see below for a list of menus:

https://shop.trysaute.com/blogs/saute-menu

Monday through Friday, all meals will be fresh.

Saturday and Sunday, your lunch and dinners will be frozen. Breakfast will still be fresh.

Daily caloric intake will be roughly 1200-1500 calories.

We will be delivering on Sundays and Wednesdays in the afternoon

Yes, please leave comments in the Notes section during checkout or contact Hello@trysaute.com with your requests and we'll do our best to accommodate your needs.

Yes, Sauté will be covering the cost of the InBody Scans done at F45 Training, downtown Halifax.

F45 Training Halifax will be doing all the InBody Scans on behalf of Sauté. They are located at 1786 Granville Street in the TD building, downtown Halifax.

Please contact F45 at downtownhalifax@f45training.com to book your scan!

The À La Carte meals will arrive fresh.

The ingredients are packaged in vacuum sealed bags by serving size. For example, if you order an item that serves four, you will receive one vacuum seal bag with all four servings inside. 

Simply cut the vac seal bag and plate your food for reheating in the oven or microwave until the desired temperature.